Trust – The Secret to Keeping Clients

Have you ever tried bungee jumping? Some find it life-threatening, having imagined the rope break. But have you ever asked yourself why people are still going for it? Do you believe it all goes down to trust? People go for it and come back alive. Doesn’t that create credibility in the activity? In business, wouldn’t stories by those who enjoy the activity be equated to testimonials? 

At Image at Work, we see ourselves as the bungee-elasticated cord that gives you a soft and springy arrival at the end of your ride. We are like that activity our clients enjoy and recommend to other businesses. We are aligned with the constant desire to build trust in our clients and potential customers. We are an organization rooted in values of integrity and honesty, and these are reflected in our actions. 

By opening our communication channels to our clients, we have enabled bi-directional communication. We aim to be at our clients’ disposal whenever they need us - which we have always done. With our website, and social media platforms in place, we hope to engage with our clients and those that are confident to do business with us. This also echoes our adherence to integrity/honesty, accountability, and transparency.   

We are also elated when we get feedback from satisfied clients. Our clients' trust in us gives them the comfort to refer others to us - word of mouth is the most powerful tool. 

We do not only focus on our clients; we also give special attention to our staff members. Intra-organizational development is vital to us. As a result, we take our staff through in-house and external training to ensure that they are in line with permissible organizational standards of quality and effectiveness. Our service delivery is characterized by fast turnaround times, without compromising quality in the process. Our dedication to upskilling our staff is a fortress built around the trust that we wholeheartedly guard. 

We will bring your project to life, and you can confidently know that your project will be in safe hands. Your trust is a treasure we will never take for granted. We are H.O.T. (honest, open, and transparent). 

Video by: Alexandra Côté The video used in this article is solely for educational purposes. We do not own or endorse the video, and it was sourced from [Tiktok]. Please note that the inclusion of this video does not imply any affiliation or endorsement of its content.